Delivery
We send orders to delivery addresses in the UK including Channel Islands but excluding Northern Ireland and BFPO addresses.
Our checkout will determine your delivery choices based on the calculated dimensions of the parcel and its estimated weight. You will usually be offered a choice of Royal Mail 1st or 2nd class parcel services, and for delivery addresses in the mainland UK, Parcelforce. For heavier items and parcels over 61cm in length, only Parcelforce will be offered. If your parcel is over 10kg you will need to phone or email us to arrange delivery.
If our checkout calculates a delivery price higher than that necessary to send your parcel we will refund the difference to your original payment method.
| Delivery Method | Delivery Aim | Working Days* |
| Royal Mail 1st Class | Next working day | Monday to Saturday |
| Royal Mail 2nd Class | Two to three working days | Monday to Saturday |
| Parcelforce express24 | Next working day | Monday to Friday |
| Parcelforce express48 | Within two working days | Monday to Friday |
*Royal Mail and Parcelforce do not deliver on UK bank and public holidays.
Royal Mail normally deliver from Monday to Saturday. Parcelforce do not deliver on Saturdays unless a Saturday delivery is ordered. Since this service depends on the package being dropped at the Post Office or Parcelforce depot within a stipulated time frame this is not offered as an option at the checkout. Please contact us if you wish to purchase this service and we will advise if will be possible.
You can read the Royal Mail 1st class and 2nd class and Parcelforce express24 and express 48 service descriptions on their respective websites.
Please contact us if you have special postage requirements, e.g. you want additional insurance or tracked delivery: this may incur an additional cost. You can do this either by phone, email or a note in the Order notes box on the order form. We will contact you to discuss your options.
Please add any special instructions to the Order notes box, for example if you want the package left in a specific place.
Orders received by 1pm Monday to Friday will usually be posted the same day and we will advise you by email once your order has been despatched. If there is likely to be delay in processing or posting your order we will inform you by phone or email.
Processing your order and your contract with us
We want you to be happy with your purchase and our service. When you place an order with us you are making an offer to buy goods. Your order is subject to our Terms and Conditions. We will email you to confirm we have received and are processing your order. In the unlikely event of a product not being available we will advise you of this and refund any payment you have made. We will email you once your order has been posted. We do not routinely use a tracked service but our system notifies us when a delivery has been made or attempted. If your order is sent using a tracked service your tracking number will be sent in an email advising that your item has been posted.
Goods that are damaged or not received
If an order fails to arrive please advise us promptly. Please note that Royal Mail does not consider an item to be lost until the end of the 10th working day after its delivery due date.
Please note that for Royal Mail non-tracked services, we have no information about the progress of a parcel or control over its delivery once it has been posted. The delivery information number we send when your parcel is posted will only update once delivery has been attempted.
Parcelforce state the following about delivered status:
The driver would record your parcel as Delivered where they were able to get a signature from someone at the address or if this was not possible, from a neighbour who had confirmed they were happy to sign for it and keep it securely for you to pick up from them.
The driver will have left a card giving you the details of the neighbour that they have delivered your parcel to.
In the event of any issues, please contact us on 08448 00 44 66.
For Royal Mail tracked services and Parcelforce you will be sent a tracking link when your parcel is despatched. We are able to see exactly the same information that you see using the tracking service, no more information is provided to us.
We package our parcels carefully to protect the contents, but occasionally they may arrive damaged. Please inform us promptly if goods are damaged in transit. Please keep the packaging as this may be required in the event of a claim.
Cancellation and returns
If for any reason you are unhappy with your purchase we will be happy to refund the purchase price or replace with another item of your choice, providing you return the item to us within 28 days of purchase unused and in the same condition that you received it.
If you return goods that are not faulty return postage costs are your responsibility and are not refundable. You must ensure goods are packaged adequately to protect against damage. Please obtain a proof of posting certificate at the Post Office. Please note that if goods are lost or damaged in the post the claim for compensation must be made by the sender. Please check that the insurance cover offered is adequate to recompense you should the package fail to arrive or be damaged in transit.
If you are returning a product for refund or exchange please notify us by email, phone or letter before sending it. This is helpful for us so we know to expect a return.
The address for returns is:
Weaving Yarn Limited
Cilgwrgan Fach
Llangurig
Llanidloes
SY18 6RX
Please do not hesitate to phone 03331 123453 if you wish to discuss making a return or exchange. You do not have to give any reason you for cancelling your order but a brief explanation will help improve our service in the future.
This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed.